The BPO dilemma: Balancing quality and productivity with Time Doctor
Can BPOs deliver top-tier customer experiences without sacrificing productivity? In this expert-led webinar, leaders from Time Doctor, Klaus, and SupportYourApp explore real-world strategies, tech solutions, and case studies to help you achieve the perfect balance.
Learn how to reduce agent attrition, improve quality assurance, and scale support teams more efficiently.
Exciting things you can learn from this webinar
The importance of quality and productivity in the BPO sector
The common trade-offs and risks in balancing quality and productivity
How technology like Time Doctor and Klaus App can help maintain this balance
Real-world insights from a BPO expert
Presenters
Rodrigo Fernandez
VP of Growth & Revenue Operations
Time Doctor
Grace Cartwright
Senior Content Specialist
Klaus
Kseniia Barchenko
Chief Learning & Development Officer
SupportYourApp
