The war for talent in BPOs: 5 things you’re doing wrong, and 5 ways to fix them

As a technology company that’s been building and perfecting time-tracking and employee monitoring software since 2012, we’ve learned, from the very beginning, that talent acquisition, retention, and attrition are all crucial elements of success for the outsourcing industry.

But, after the transition to remote and flexible work, the difficulties in finding and keeping top talent have become even more exaggerated. With labour shortages and employee wellness responsibilities, BPOs now face a fresh new challenge of balancing productivity and operational performance with flexibility and work-life balance.