Call center success: Richard Blank on human interaction and relationship-building
In the age of artificial intelligence, Liam Martin sits down with Richard Blank, the founder of Costa Rica’s Call Center, to discuss the vital role of human interaction and relationship-building.
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Liam Martin
Founder & CMO
Time Doctor, Running Remote
![](https://resources.timedoctor.com/wp-content/uploads/2024/01/Richard-Blank.png)
Richard Blank
Chief Executive Officer
Costa Rica’s Call Center
Discover how Richard’s BPO industry supports the approach on human interaction and relationship-building and learn about the top changes in the contact center industry over the past 23 years, including the impact of COVID-19 and advancements in technology. Gain insights into building a unique company culture, prioritizing empathy, and creating long-term partnerships with clients. Don’t miss this deep dive into the power of authentic human connection!
#BusinessSuccess #HumanInteraction #RelationshipBuilding #thefutureworkforcepodcast
00:00 Introduction