Building a mission-driven BPO: The story of Boldr Impact

In this episode, Liam Martin sits down with David Sudolsky, the innovative Founder and CEO of Boldr, a pioneering business process outsourcing (BPO) company with a uniquely mission-driven perspective.

David’s company, the world’s largest outsourcing B Corp, has redefined the outsourcing (BPO) industry sector since its inception in 2017. Now operating in multiple global locations, including the Philippines, Mexico, South Africa, the US, and Canada, Boldr offers dignified, meaningful work opportunities while delivering superior client experiences. For his innovative work as a Social Entrepreneur, David was honored on the Forbes30u30 list in 2020.

Hosted By

Liam Martin

Founder & CMO

Time Doctor, Running Remote

David Sudolsky

Founder & CEO

Boldr Impact

The dialogue dives into Boldr’s community-oriented approach, transcending conventional BPO’s shareholder-focused practices. David shares his vision of a BPO industry that nurtures its community and team members rather than exploiting them, a concept that he acknowledges is not yet widespread in the sector.

The discussion navigates through David’s personal evolution, the significance of aligning personal and company missions, tackling obstructive individuals, and the process of crafting a genuine company culture. We delve into the complexities of visa restrictions impacting remote work and the potential future direction of the BPO industry.

Curious to know how Boldr weathered the storm and achieved impressive growth even amidst a global pandemic? Wondering how the shift to a hybrid work model has influenced employee satisfaction and productivity? Interested in hearing David’s wise words for aspiring BPO founders about sustainable business expansion? Tune into this interview to find the answers to these intriguing questions and more.