Boosting productivity by 20% at 2nd Office with Time Doctor
At a glance
2nd Office is a business process outsourcing company (BPO) headquartered in the Philippines and led by CEO and co-founder Carlo Silva. The company specializes in helping online retailers grow their businesses by providing them with a dedicated outsourced team.
By performing outsourced business functions for its clients including data entry, content development, customer service, inventory management, website design, graphic design and more — 2nd Office enables eCommerce companies to save money on recruitment and operations.
Founded
2012
Company Size
101 – 500
Industry
Business Process Outsourcing
Location
Phillipines
Work Type
Remote
The challenges
But 2nd Office knew that a common barrier to clients partnering with a BPO was the concern about whether offshore teams are actually working. That’s why Carlo sought out Time Doctor.
3 favorite Time Doctor features
Client login access
2nd Office built trust by using Time Doctor to give clients their own portal to view the hours and activities they paid for. Logins are customizable to ensure only the client’s work activity is visible.
Screenshots, webcam shots, & activity levels
2nd Office has been able to boost clients’ confidence in the quality of services delivered by using Time Doctor to provide proof of time worked and that time is spent productively.
Client login access
Using the website monitoring Carlo has been able to see exactly how employees spend their time and where. This has given him the opportunity to correct this behavior and increase team productivity.
Conclusion
Implementing Time Doctor enabled 2nd Office to monitor its remote team’s daily activity, and easily provide proof of work to its clients. Carlo has gained visibility of the websites and apps his team is using and the ability to view screenshots that show productive work is being completed. Time Doctor helped 2nd Office’s teams to focus more, resulting in a team productivity increase of 10-20%!
To hear more from Carlo on how Time Doctor helps 2nd Office, watch this quick video.
Carlo has gained visibility of the websites and apps his team is using and the ability to view screenshots that show productive work is being completed.
Time Doctor helped increase productivity by 10-20%”
Carlo Silva
2nd Office
