Competing on quality: How Penbrothers is changing the game in BPO

Join us on the Future Workforce Podcast with host Liam Martin, where we sit down with Nicolas Bivero, CEO and co-founder of Penbrothers. Nicolas is at the helm of a company that’s redefining the offshore staffing landscape from Manila, crafting remote HR and talent management solutions that power up global businesses.

Hosted By

Liam Martin

Founder & CMO

Time Doctor, Running Remote

Nicolas Bivero

CEO and co-founder

Penbrothers

Under his leadership, Penbrothers has become a beacon of opportunity, connecting Filipino talent to the world and fostering remarkable growth, especially within tech startups and e-commerce spheres.

In this episode, Nicolas covers the genesis of Penbrothers from its early days to becoming a BPO powerhouse, tapping into the exceptional talent pool in the Philippines. He recounts the seamless transition to a remote work model during the pandemic, a testament to the company’s agility and forward-thinking strategy. He emphasizes quality as the non-negotiable cornerstone of their services, which not only distinguishes them in the market but also guarantees their clients get the best outcomes.

With the BPO industry at a tipping point, Nicolas speaks to the shift towards remote capabilities and refined talent sourcing strategies. He doesn’t shy away from the tough lessons learned through building trust and managing team dynamics, providing a realistic view of the leadership journey.

Nicolas’s commitment to employee growth resonates with our philosophy here at Time Doctor, where we understand the significance of developing talent and aligning employee progress with organizational success.

Don’t miss this insightful exploration into the world of BPO, full of strategies and stories for nurturing a future-ready workforce that thrives on quality and growth