Maintaining company culture: Strategies for success in a changing economy

In this must-listen episode, we bring together Liam Martin and Annette Franz for an eye-opening discussion on how companies can not only survive but thrive during economic downturns.

The key? A steadfast focus on both customers and employees. As the economy continues to fluctuate, their insights provide invaluable guidance for navigating the challenges and seizing opportunities in changing economy for maintaining company culture.

Hosted By

Liam Martin

Founder & CMO

Time Doctor, Running Remote

Annette Franz

Founder and CEO

CX Journey Inc

Annette Franz, an industry leader in customer experience and the mind behind CX Journey, hones in on the need for businesses to cultivate a customer-centric culture. She shares enlightening examples of companies that have masterfully implemented this approach to immense success in changing economy. But it’s not all about the customer; Annette and Liam agree that employees are the other half of the equation. They delve into the challenges and solutions of maintaining a robust company culture in today’s remote work environments.

The conversation also turns towards the critical importance of hiring for culture fit, as the duo agree that a strong internal culture translates to better customer experiences. In a time when communication can make or break a company, Annette emphasizes the need for transparency and proactive outreach to customers.

Whether you’re a business leader, a customer experience enthusiast, or someone interested in organizational culture, this episode is packed with actionable insights.