Addressing the elephant on the Zoom: Why it is no longer business as usual for BPOs
After the rapid shift to remote and flexible work, Business Process Outsourcing (BPO) companies now face a series of new challenges as they navigate this evolving work landscape. They must carefully balance maintaining productivity and operational performance while adapting to flexible work arrangements, labor shortages, and new responsibilities related to employee wellness.
What you can learn from this webinar
The great resignation, some of the reasons behind it, and how precarious it can be for BPOs
Remote and hybrid work and the disconnect between what employers and employees want
The potential challenges of remote work that can be anticipated as they relate to productivity and employee wellness
How CX providers can encourage employee wellness and prevent burnout
Presenters
Liam Martin
Founder & CMO
Time Doctor, Running Remot
Peter Ryan
Founder and CEO
Ryan Strategic Advisory
